Why were your Documents denied? 

Proof of ID Document:

  • Documents must be a Driving LicensePassport, or another Government-issued ID document
  • The picture of the document must be a clear colored photo that's not expired with your date of birth visible and all four corners of the document showing in the photo. 
  • Document invalidation takes place 5 days prior to expiration on the system. If your document is expiring within 5 days, please upload an alternative.

Proof of Address Document:

  • Documents must be a Bank Account StatementCredit Card Statement, or Utility Bill
  • We do not accept Mobile Bills. 
  • Documents must be still valid, not expired, and issued within the past 90 days.