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Generic Inquiries

➫ Two-Factor Authentication?
What is Two-Factor Authentication and why should I make use of it? Two-Factor Authentication (2FA) is a standard authentication process, utilized by ...
Tue, 24 Oct, 2023 at 2:14 PM
➫ Age Requirements
How old do I need to be to sign-up to FXSway and start trading?  You must be over 18 years of age on the day of registration. If I am not 18, ca...
Tue, 24 Oct, 2023 at 2:15 PM
➫ Resending the Account Verification Email
I have attempted to sign up but haven't received the verification email. What can I do? ↳ If you have not received the email, you may: Check you...
Tue, 24 Oct, 2023 at 2:17 PM
➫ Where is FxSway located?
FxSway is operated by FX Sway LLC, Company Number A000000978, with registered address/agent at No. 9 Cassius Webster Building, Grace, Complex, PO Box 1...
Tue, 24 Oct, 2023 at 2:17 PM
➫ Identity Verification Guidelines
What documents may I submit to verify my identity? ↳ For Proof of Identity verification (POI), we require one of the following documents: National Id...
Tue, 24 Oct, 2023 at 2:18 PM
➫ Address Verification Guidelines
What documents may I submit to verify my address for the Identity Verification process? ↳  For proof of address verification (POA), we require one of the f...
Tue, 24 Oct, 2023 at 2:18 PM
➫ Contacting Support
I would like to speak to an agent regarding a query, how can I find help? ↳ Our agents are available 24/7 through various methods such as: Live C...
Tue, 24 Oct, 2023 at 2:18 PM
➫ Restricted Countries
Do you restrict any countries from signing up? ↳ Due to laws set in particular countries, we currently restrict and prohibit access to our services to...
Thu, 9 Nov, 2023 at 10:43 AM
➫ How to Update Marketing Preferences
How can I update my marketing preferences? ↳ Your marketing preferences may be updated from the Settings tab. Click on the Settings tab on you...
Tue, 24 Oct, 2023 at 2:19 PM
➫ Taking a Screenshot
How can I take a screenshot on Windows? Snip & Sketch - To activate snip and sketch, hold the Shift, Windows button and S key. When the buttons are s...
Tue, 24 Oct, 2023 at 2:20 PM