What is a Support Pin and how may I locate it? ↳ A Support Agent may ask you for your 6-digit support pin to help assist with your request. The...
Thu, 25 Aug, 2022 at 11:35 AM
Phone number not being accepted? ↳ When inserting your phone number, make sure that you are using your international format. Bear in mind not to u...
Thu, 1 Sep, 2022 at 1:05 PM
Is it possible to upload additional Documents? ↳ Yes, if you wish to upload an additional or new document to your account, you can do so by accessing...
Thu, 25 Aug, 2022 at 11:35 AM
How long does it take to verify your account? ↳ We target to verify and approve your account in the same day, however, in some cases, it can take ...
Thu, 25 Aug, 2022 at 11:36 AM
How can I verify or update my Phone Number? Login to your FXSway account. Click/tap Settings. Insert your phone number in the box provided. M...
Thu, 25 Aug, 2022 at 11:36 AM
How do I transfer my funds from my Wallet to the Trading Platform? Go to the Internal Transfer tab. Select Wallet to Trading Platform as your trans...
Thu, 23 Feb, 2023 at 9:52 AM
How do I amend the personal information which I have provided during account registration? ↳ Our back-office system does not allow amendments of perso...
Thu, 25 Aug, 2022 at 11:42 AM
What are the available Internal Transfer methods? Wallet to Trading Platform - Click here Wallet to Wallet - Click here Trading Platform to Wallet ...
Tue, 21 Feb, 2023 at 5:20 PM
I have a locked status which is restricting me from logging in. What can I do? ↳ This error is due to multiple invalid login attempts. Kindly wait 5 m...
Thu, 25 Aug, 2022 at 11:45 AM
Why were your Documents denied? ↳Proof of ID Document: Documents must be a Driving License, Passport, or another Government-issued ID document. T...
Mon, 22 May, 2023 at 11:42 AM
