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Generic Profile Inquiries

FXSway ➫ Support Pin
What is a Support Pin and how may I locate it? ↳ A Support Agent may ask you for your 6-digit support pin to help assist with your request. The...
Wed, 7 Jul, 2021 at 11:08 AM
FXSway ➫ Why am I having issues with my phone number?
Phone number not being accepted?  ↳ When inserting your phone number, make sure that you are using your international format. Bear in mind not to u...
Wed, 7 Jul, 2021 at 11:14 AM
FXSway ➫ Can I Submit Documents Manually?
Is it possible to upload additional Documents?  ↳ Yes, if you wish to upload an additional or new document to your account, you can do so by access...
Wed, 7 Jul, 2021 at 11:13 AM
FXSway ➫ How long does it take to Verify my Account?
How long does it take to verify your account?  ↳ We target to verify and approve your account in the same day, however, in some cases, it can take ...
Wed, 7 Jul, 2021 at 11:12 AM
FXSway ➫ Verify or Update your Phone Number.
How can I verify or update my Phone Number?  Login to your FXSway account.  Click/tap Settings.  Insert your phone number in the box provided.  M...
Wed, 7 Jul, 2021 at 11:10 AM
FXSway ➫ Changing the Leverage of MetaTrader Accounts
How can I change my MetaTrader account's leverage? ↳ Your account's leverage may be changed at any time. Before doing so, ensure that all op...
Wed, 7 Jul, 2021 at 11:09 AM
FXSway ➫ Wallet to MetaTrader Transfer
How do I transfer my funds from my Wallet to MetaTrader? Go to the Internal Transfer tab. Select Wallet to MT4 as your transfer type. Choose the...
Mon, 5 Jul, 2021 at 7:33 AM
FXSway ➫ Removing a MetaTrader Account
How can I delete a MetaTrader account? ↳ Before attempting to delete an account, ensure that no trades are open and any negative balances are sett...
Mon, 5 Jul, 2021 at 7:30 AM
FXSway ➫ Amending Personal Information
How do I amend the personal information which I have provided during account registration? ↳ Our back-office system does not allow amendments of pe...
Mon, 5 Jul, 2021 at 7:29 AM
FXSway ➫ Account Locked
I have a locked status which is restricting me from logging in. What can I do? ↳ This error is due to multiple invalid login attempts. Kindly wait ...
Mon, 5 Jul, 2021 at 7:28 AM