What is a Support PIN and how may I locate it? ↳ A Support Agent may ask you for your 6-digit support PIN to help assist with your request. The...
Tue, 24 Oct, 2023 at 2:50 PM
Phone number not being accepted? ↳ When inserting your phone number, make sure that you are using the International Format. Bear in mind not to us...
Tue, 24 Oct, 2023 at 2:50 PM
Is it possible to upload additional Documents? ↳ Yes, if you wish to upload an additional or new document to your account, you can do so by accessing...
Tue, 24 Oct, 2023 at 2:51 PM
How long does it take to verify your account? ↳ We target to verify and approve your account on the same day; however, in some cases, it can take ...
Tue, 24 Oct, 2023 at 2:51 PM
How can I verify or update my Phone Number? Login to your FXSway account. Click/tap Settings. Insert your phone number in the box provided. M...
Tue, 24 Oct, 2023 at 2:51 PM
How do I transfer my funds from my Wallet to the Trading Platform? Go to the Internal Transfer tab. Select Wallet to Trading Platform as your trans...
Tue, 24 Oct, 2023 at 2:51 PM
What are the available Internal Transfer methods? Wallet to Trading Platform - Click here Wallet to Wallet - Click here Trading Platform to Wallet ...
Tue, 24 Oct, 2023 at 2:52 PM
I have a locked status which is restricting me from logging in. What can I do? ↳ This error is due to multiple invalid login attempts. Kindly wait 5 m...
Tue, 24 Oct, 2023 at 2:58 PM
Why were your Documents denied? ↳Proof of ID Document: Documents must be a Driving License, Passport, or another Government-issued ID document. T...
Tue, 24 Oct, 2023 at 2:58 PM
How can I change my account password? Login to your FxSway account. Click/tap Settings. Insert your current password. Insert your new password t...
Tue, 24 Oct, 2023 at 2:59 PM
