Can't find what you were looking for? Submit a ticket

Safeguarding your Profile

➫ Setting Up your 2FA via SMS
How can you set up your 2FA Authenticator via SMS? Log in to your FXsway account.  Click/tap Settings.  Click/tap the box next to Enable 2FA v...
Tue, 24 Oct, 2023 at 3:02 PM
➫ How to Deactivate your 2FA if set up via SMS
How can you deactivate your 2FA Authenticator with the SMS method?  Log in to your FXSway account.  Click/tap on Settings.     Click/tap the ...
Tue, 24 Oct, 2023 at 3:02 PM
➫ Setting Up your 2FA via Authenticator App on Desktop
How can you set up your 2FA via Authenticator App? Do some research on the internet to obtain an Authenticator App. Log in to your FXsway account....
Tue, 24 Oct, 2023 at 3:03 PM
FXSway ➫ How to Deactivate you 2FA if set up via an Authenticator App
How can you deactivate your 2FA Authenticator with the Authenticator App?  Log in to your FXsway account.  Click/tap Settings. Click/tap ...
Wed, 12 Apr, 2023 at 4:10 PM
➫ Are my Funds Safe and Secure?
Where are my funds kept?  ↳ Our client's security is a priority, therefore we have the following strategies to safeguard our client's funds.  ...
Tue, 24 Oct, 2023 at 3:03 PM
➫ Resetting your Broker's Account Password
How do I reset my FXSway account password?  Access the login page by clicking here. Click/tap Reset Password. Alternatively, click here for the dir...
Tue, 24 Oct, 2023 at 3:04 PM
➫ Changing your 2FA Method
How can I change the method of Two Factor Authentication (2FA)? ↳In order to change the method of your 2FA, you would first need to deactivate the met...
Tue, 24 Oct, 2023 at 3:04 PM
➫ Live Selfie Information
How can I properly take a Live Selfie?  When asked to provide a Live Selfie, you would just need to take a live photo of yourself. No additional docu...
Tue, 24 Oct, 2023 at 3:05 PM
➫ General Selfie Information
How can I properly take a General Selfie?  When asked to take a General Selfie, you would need to take a selfie of yourself while holding your ID docu...
Tue, 24 Oct, 2023 at 3:07 PM
➫ Additional Documents
What additional documents may be requested? ↳  You may be asked to present additional documents as a security measure in certain cases.  When it c...
Tue, 24 Oct, 2023 at 3:08 PM